Returns & Exchanges

At The Fresh Chile Company, we stand behind the quality of our New Mexico chile products and offer a 100% satisfaction guarantee. If your order arrives damaged or does not meet your expectations, please contact us within 30 days of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please carefully inspect your jars and packages for any signs of damage or leakage that may have occurred during transit.

• 2.
  Contact Customer Support

  Email our team at [email protected] with your order number and a brief description of the issue to initiate your claim.

• 3.
  Provide Documentation

  For items damaged during shipping, please include clear photos of the damaged product and the original packaging to help us expedite your request.

• 4.
  Receive Resolution

  Once your claim is verified, we will issue a full refund to your original payment method or ship a replacement at no additional cost to you.